The burn speed should be at or above the speed of your DVD burner (for example, if your DVD burner is 16x, an 8x disc will not work unless you lower your burn speed to 8x or lower). Before burning a DVD check your DVD discs. Once you have downloaded and installed it, you should be able to burn those files to DVD using RealPlayer Plus.ģ. If you get a message that says “General Error: The software that’s used to decode the media is not available on this system” and you are trying to burn AVI files using Windows Vista, try downloading the “FFDSHOW” decoder (you can find sites that offer this download for free, by doing a web search). For more details, see Supported file types.

If you get an “Unsupported media type” error, this means either that the file type isn’t supported by RealPlayer, or that the clip is DRM (Digital Rights Management) protected and can’t be copied. In order to burn DVDs you need to be able to play the video clip in RealPlayer. Note: If you see the option to sign out that means you’re already signed in.Ģ. Once you’re signed in “Plus” will appear on the menu bar of RealPlayer. You’ll need to enter your email address and account password.

In order to burn DVDs you’ll need to make sure that RealPlayer Plus is installed on your Windows computer (this feature isn’t available for Mac users) and that your computer has at least 1GB of RAM and either a DVD burner installed or connected to your computer.ġ. Once RealPlayer Plus is installed you’ll need to sign in, which you can do by selecting that option from the RealPlayer drop down menu in the upper left corner of the application. What should I do?Ī: There could be a few things happening that are giving you some trouble burning a DVD, we’ll walk you through how to burn a DVD and a few other troubleshooting things you can try. Q: I’m having trouble using the DVD burning software in RealPlayer Plus. Please leave your questions below and we’ll address them in the comments or in our next installment of Ask RealPlayer. Think of Ask RealPlayer as your buddy that works at RealPlayer. We’re going to be providing answers to those questions straight from our product experts. When features aren’t working the way you think they should, we want to help. We love hearing from users of our products.

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